We want you to love your purchase. If something isn’t right, we’re here to help.

Return Window

• 30 days from delivery for returns or exchanges.

• Item must be unused, in original condition and packaging.

Damaged / Defective / Wrong Item

• Email support@profoundfashion.com within 7 days of delivery with your order number and photos.

• We will resend a replacement or issue a refund once approved.

Change of Mind / Wrong Size/Color Ordered

• Contact us within 12 hours after placing the order to modify or cancel before processing.

• After processing, return shipping costs are the buyer’s responsibility.

Non-returnable Items

• Final sale items, gift cards, and digital products.

Return Process

1) Email support@profoundfashion.com for an RMA (return authorization).
 
2) We’ll provide the return address and instructions.  

3) Once the return is received and inspected, we’ll process a refund to your original payment method.

Shipping & Processing

• Processing time: 1–3 business days.  

• Original shipping fees are non-refundable.  

• If the package is lost in transit, we will resend or refund after carrier investigation.

Wrong/Incomplete Address

• Please ensure your address is correct. Orders returned due to address issues can be reshipped (reship fee may apply).

Questions?

Questions about the Refund and Return Policy should be sent to us at:-

support@profoundfashion.com